Shipping policy
TinyStride™ Shipping Policy
Last Updated: August 15, 2026
Thank you for shopping with TinyStride™.
We know how exciting it is to receive your order, and we aim to make the shipping process as clear and straightforward as possible.
This Shipping Policy explains our order processing, estimated delivery times, tracking, international shipping, address changes, delays, and other shipping-related information.
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfillment system.
Orders are generally processed within:
1–3 business days
Processing times may occasionally be longer during:
- Holidays
- Promotional periods
- High-volume sales periods
- Product launches
- Unexpected fulfillment delays
Business days generally exclude weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.
2. Estimated Delivery Times
Delivery times depend on the destination, shipping carrier, customs processing, and other factors outside our direct control.
Our estimated delivery timeframe is generally:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Europe: 7–18 business days
Australia & New Zealand: 8–18 business days
Other International Destinations: 10–25 business days
These delivery times are estimates and not guarantees.
Delivery may occasionally take longer due to customs inspections, carrier delays, severe weather, peak shopping periods, local postal conditions, or other circumstances outside our reasonable control.
3. Order Tracking
When tracking information is available for your order, you will receive a shipping confirmation email containing your tracking details.
Please allow some time after receiving your tracking number for the carrier's system to update.
In some cases, tracking information may take approximately 24–72 hours to display movement after the shipping confirmation is issued.
If your tracking information has not updated for an extended period, please contact us:
Please include your order number so we can assist you more efficiently.
4. Shipping Costs
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.
TinyStride™ may occasionally offer:
- Free shipping
- Promotional shipping rates
- Limited-time shipping offers
- Other shipping promotions
Any applicable conditions will be displayed with the relevant promotion.
5. International Shipping
TinyStride™ may ship to customers in multiple countries.
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally outside TinyStride™'s direct control.
Where applicable, customers may be responsible for customs duties, import taxes, or similar charges that are not collected during checkout.
6. Customs & Import Delays
International orders may occasionally experience delays while being processed by customs authorities.
Unfortunately, customs processing times are outside our control.
A customs delay does not necessarily mean that your order is lost.
If you believe your shipment has been delayed significantly, contact us at:
and we will review the available tracking information.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Full name
- Street address
- Apartment or unit number
- City
- State or province
- Postal/ZIP code
- Country
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address before fulfillment.
However, once an order has been processed or shipped, we may no longer be able to modify the delivery address.
8. Returned Packages Due to Incorrect Address
If a package is returned because of:
- An incorrect address
- An incomplete address
- An unclaimed package
- A delivery refusal
- Other customer-provided delivery information
please contact us.
Additional shipping costs may apply if the order needs to be shipped again, subject to applicable consumer protection laws.
9. Delayed Orders
While we aim to have every TinyStride™ order delivered within the estimated timeframe, occasional delays can happen.
Potential causes include:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- High shipping volumes
- Transportation disruptions
- Local postal delays
- Unexpected fulfillment issues
If your order has not arrived within the expected delivery period, contact us at tinystride.co@gmail.com.
Please provide your order number so we can investigate the shipment.
10. Lost Packages
If tracking indicates that a shipment may be lost or if there has been no meaningful tracking movement for an unusually long period, please contact us.
We will review the shipment information and, where appropriate, work with our fulfillment or shipping partners to investigate.
Depending on the circumstances and applicable consumer law, an appropriate resolution may include:
- A replacement shipment
- A refund
- Another suitable resolution
Each case will be reviewed based on the available shipping and tracking information.
11. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Checking with household members
- Checking with neighbors where appropriate
- Checking your mailbox or designated parcel area
- Contacting the local carrier
If you still cannot locate the package, contact us at tinystride.co@gmail.com and we will help review the available delivery information.
12. Damaged Packages or Products
Please inspect your TinyStride™ order after delivery.
If your product arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.
13. Multiple Packages
In some cases, an order containing multiple products may arrive in separate packages.
If this happens, you may receive more than one tracking number, and the packages may arrive on different days.
You will not be charged additional shipping solely because we choose to fulfill an order in multiple packages.
14. Order Changes & Cancellations
If you need to change or cancel an order, please contact us as quickly as possible after placing it:
We will make reasonable efforts to accommodate your request.
However, once your order has entered fulfillment or has been shipped, we may no longer be able to change or cancel it.
15. Shipping Restrictions
We may be unable to ship to certain countries, regions, PO boxes, military addresses, or other restricted destinations depending on carrier availability and applicable regulations.
Available shipping options will generally be displayed during checkout.
If we cannot fulfill an order to the address provided, we will contact you and provide an appropriate resolution, which may include cancellation and refund.
16. Delivery Responsibility
TinyStride™ works with third-party fulfillment providers and shipping carriers to deliver customer orders.
Once an order is in transit, delivery may be affected by circumstances outside our reasonable control.
However, nothing in this Shipping Policy limits any mandatory consumer rights or legal obligations TinyStride™ may have regarding delivery, replacement, refunds, or non-delivery.
17. Contact Us
If you have any questions about shipping, tracking, or your TinyStride™ order, please contact:
TinyStride™ Customer Support
Email: tinystride.co@gmail.com
Instagram: @tinystride.co
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
We aim to respond to customer inquiries within 24–48 hours.
TinyStride™ — Supporting Every Step of the Way. 💙