Refund policy

TinyStride™ Return & Refund Policy

Last updated: August 15, 2026

At TinyStride™, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • In the same condition in which you received it
  • Unused or only inspected for fit
  • Clean and free from stains, odors, damage, or excessive wear
  • Returned with any original packaging and accessories included with the product
  • Accompanied by proof of purchase or your order number

For hygiene and safety reasons, products that show signs of extended use may not be eligible for return.

How to Request a Return

To start a return, please contact us at:

tinystride.co@gmail.com

Please include:

  • Your full name
  • Order number
  • The product you would like to return
  • The reason for the return
  • Photos of the product if it arrived damaged, defective, or incorrect

Please do not send products back without contacting us first. If your return is approved, we will provide you with return instructions and the appropriate return address.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

We recommend using a trackable shipping service when returning your order. TinyStride™ cannot be responsible for returns that are lost in transit before reaching the designated return location.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, contact us at tinystride.co@gmail.com as soon as possible and include clear photos of the issue.

Once reviewed, we may offer an appropriate resolution such as:

  • A replacement
  • A partial refund
  • A full refund

depending on the circumstances.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank, credit card provider, or payment processor to post the refund to your account after it has been issued.

Shopify supports refunds back to the original payment method, and actual posting time can depend on the payment provider.

Order Cancellations

If you need to cancel or modify an order, please contact us at tinystride.co@gmail.com as soon as possible after placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.

Items That Cannot Be Returned

We may be unable to accept returns for:

  • Items returned more than 30 days after delivery
  • Items with signs of substantial use
  • Products that are dirty, stained, damaged, or altered after delivery
  • Items missing essential components
  • Products returned without prior authorization
  • Gift cards, if offered

This does not limit any rights you may have under applicable consumer protection law.

Exchanges

If you would like a different TinyStride™ style or color, please contact us first.

Depending on availability and your location, the easiest option may be to return the original item and place a new order for the preferred style.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so we can review the shipment.

Where applicable law requires a refund for merchandise that cannot be shipped or delivered, those rights remain unaffected by this policy. In the U.S., for example, FTC rules impose refund obligations when sellers cannot ship ordered merchandise as required.

International Orders

International return shipping may take longer and may involve additional shipping or customs costs.

Customers are generally responsible for return shipping and any applicable return-related charges unless the item was damaged, defective, or incorrectly supplied.

Local consumer protection laws may provide additional cancellation, return, or refund rights. Those statutory rights are not restricted by this policy. Shopify specifically notes that return and refund obligations can vary by jurisdiction, including specific requirements for EU customers.

Contact Us

If you have any questions regarding your return or refund, please contact:

TinyStride™ Customer Support
Email: tinystride.co@gmail.com
Instagram: @tinystride.co

We aim to respond within 24–48 hours.

Every little step matters — and so does your experience with TinyStride™. 💙